Frequently asked questions

Got questions? Good.

Here's what people usually want to know before selling a device.

General Questions

The basics before you get started

What types of devices do you buy?

We buy iPhones, Androids, iPads, MacBooks & more.

How do I find the IMEI number?

Apple: Go to Settings > General and tap About, scroll down to the bottom to find the IMEI/MEID and ICCID.

Samsung: Check the phone's back panel or under the battery, or go to Settings > About phone. You can also dial *#06# on the keypad.

Google: Go to Settings > About phone, scroll down to find the IMEI, or dial *#06#.

How do I find out what model my device is?

Go to the settings icon on your device, and scroll down to About.

Apple: How do I remove my iCloud account from my iPhone?

Tap Settings > [your name], then scroll down to the bottom and tap "Sign Out."

Android: How do I remove my Samsung/Google account from my phone?

Samsung: Go to Settings > Accounts and backup, tap Manage accounts, select your Samsung account, tap Remove account, then "Sign Out."

Google: Open Settings > Passwords & accounts, select the Google account you want to remove, then tap "Remove Account."

Still have questions?

Give us a call — we're happy to walk you through it.

Call (562) 581-4656

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